Question qui peut paraître un peu idiote mais Aliexpress m'a déclaré apte à un remboursement de la totalité de ma commande :
"Dear Valentin XXX,
Thank you for contacting AliExpress. I am sorry to hear that you are not satisfied with your order 505009505060820.
We have noticed your claim is that you have not received the
item. Since the package is still in transit when purchase protection
ends, we will support you the full refund according to our rule.
Please notice that if you open dispute after 01/02/2016, all the
agreement or supportive evidence must be replied to the dispute process,
otherwise we cannot identify your agreement between you and seller.
Purchase Protection is running out, but package is still in transit
In TransitSolutions:Option 1:
Full refund 248.60 EURResponse time:
If you have already settled the dispute with seller, please inform us so that we can follow this dispute based on the settlement; if the seller provides valid counter evidence as response, we might update
options you could choose.
Note: You can resolve the issue by clicking 'Add a New Proposal', 'Accept' (to accept the seller or AliExpress' proposal), 'Upload Evidence' or 'Edit' (to modify comments on the proposal).
Thank you in advance for your understanding and great cooperation.Best regards,
AliExpress Case Management Team
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
log in to
to respond the case before the due date."
Le problème est que sur la page du litige il n'y a aucun bouton pour accepter le remboursement complet :
Quelqu'un serait m'éclairer par tout hasard ?